Privacy policy
Effective Date: 1/07/ 2024
Commitment to privacy
Today We Write is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
This Privacy Policy only applies to www.todaywewrite.com. Our website may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the our website, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use our website you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy, or do not agree to it then please do not use our website.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by telephone and facsimile, by email, via our website www.todaywewwrite.com, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists by following the written instructions in the email or at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Type of information and how it is collected.
When you use our website, we may collect information from you through automatic tracking systems (such as information about your browsing preferences).
In addition, we may collect information that you volunteer to us (such as information that you provide during a sign up process or at other times while using our website.
In order to access some specific features of our website, you are required to provide some Personal Information. During this process, we collect Personal Information.
We will not collect information that identifies you personally, except when you specifically volunteer that information to us when using specific website features. These specific website features might include, but are not limited to:
receiving notifications by text message or email about events and promotions
receiving general emails from us
commenting on our content such as blogs, articles, photographs or videos, or participating in our forums, bulletin boards, chat rooms or other similar features
In addition to any Personal Information that you are required to provide in order to access these additional product features, in some cases you may be required to provide more specific information. For example, in order to make purchases, you may need to provide credit card information, billing information and postal addresses.
From time to time we may request information from you to assist us in improving our website, goods, services, content or materials. For example, we may ask you to answer some questions about your demographics, your shopping preferences, or your other preferences in relation to our website.
Collection of Personal Information
We collect personal information that is necessary for our business functions and activities. The types of personal information we collect may include:
Contact information such as name, address, email address, and phone number.
Identification information such as date of birth and government-issued identification numbers.
Financial information such as credit card details (only where necessary and with consent).
Other information relevant to customer surveys and/or offers.
We collect personal information directly from you unless it is unreasonable or impracticable to do so.
How your information is used
We use your Personal Information to help us improve your experience.
We may use Your Personal Information for the following purposes including but not limited to:To provide products and services to you.
To process transactions and fulfill orders.
To communicate with you, including responding to your inquiries and providing customer support.
To improve our products and services.
To send promotional emails about new products, special offers, or other information which we think you may find interesting.
For internal record keeping and administrative purposes.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Cookies
Cookies are small files stored on your computer or mobile device which collect information about your browsing behaviour.
Cookies do not access information which is stored on your computer.
Cookies enable us to tailor our configurations to your needs and preferences, in order to improve your user experience.
Most internet browsers accept cookies automatically, although you are able to change your browser settings to control cookies, including whether or not you accept them, and how to remove them. You may also be able to set your browser to advise you receive a cookie, or to block or delete cookies. Please note that if you do this, some features of our website may be unavailable.
Third parties who advertise on our website may use cookies in order to learn about your browsing preferences and to present relevant advertisements to you. Cookies enable these advertisers to recognise your computer each time you are sent an advertisement. It allows them to compile information about where you saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on our website or on other websites that you visit. We do not control the cookies that may be used by these third party advertisers. This Privacy Policy only addresses our use of cookies and does not address the use of cookies by any of these third party advertisers. For information about the use of cookies by these third party advertisers kindly consult their privacy policies or cookies policies respectively.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
We may disclose your personal information to third parties for the purposes set out above, including:
Service providers who assist us in operating our business (e.g., payment processors, IT service providers).
Professional advisors such as lawyers, accountants, and auditors.
Government authorities or law enforcement agencies where required or authorized by law.
We take reasonable steps to ensure that these third parties are obligated to protect your personal information.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to and Correction of your Personal Information
You may request access to the personal information we hold about you or request that we correct any personal information that is inaccurate, incomplete, or out-of-date, subject to certain exceptions. To make such a request, please contact us at hello@todaywewrite.com.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
Privacy Policy Complaints and Enquiries
If you believe that we have breached the Australian Privacy Principles or have any queries, concerns or complaints about how we handle your personal information, please contact us at hello@todaywewrite.com. We will investigate your complaint and respond to you in writing.